Privacy Policy

We collect information in several ways to provide and improve our services:

• Information You Provide Directly — When you request a quote, fill out a contact form, create an account, or communicate with us by email or phone, you may provide: full name, company name, job title, email address, phone number, billing and shipping address, and any other information you choose to share.
• Design Files & Manufacturing Data — When you upload CAD files (STL, STEP, IGES, etc.) or describe your project, we may collect information embedded in those files, including geometry data, material specifications, and project descriptions. This data is treated as confidential per our Terms & Conditions.
• Payment Information — Billing name, company name, billing address, and payment card details (processed securely by our third-party payment processor; we do not store full credit card numbers).
• Automatically Collected Information — When you visit our website, we may automatically collect: IP address, browser type and version, operating system, pages visited, referring URL, time spent on pages, and device identifiers. This data is collected via cookies and server logs.
• Communication Records — Copies of all email correspondence, quote requests, and support communications between you and our team.

We use the information we collect for the following purposes:

• Quote Generation & Order Fulfillment — To prepare and deliver accurate manufacturing quotes, manufacture ordered parts, and communicate order status and delivery details.
• Customer Communication — To respond to inquiries, provide technical support, send service-related notifications, and follow up on quote requests.
• Account Management — To manage customer accounts, process payments, issue invoices, and track order history.
• Website Improvement — To analyze website usage and performance, identify and fix technical issues, and improve the user experience.
• Marketing Communications — To send newsletters, promotional materials, and updates about new services (only with your consent; you may opt out at any time).
• Legal & Compliance — To comply with applicable laws, regulations, and legal processes, and to protect our rights, safety, and property.

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers — We share information with trusted third-party providers who assist us in operating our business: payment processors (for payment collection), shipping carriers (for order delivery), email service providers (for newsletters and notifications), and cloud hosting providers (for data storage). These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal Requirements — We may disclose your information if required by law, regulation, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, safety, or the public.
• Business Transfers — In the event of a merger, acquisition, sale of assets, or bankruptcy proceedings, your information may be transferred as part of that business transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs.
• With Your Consent — We may share your information with third parties for purposes not described in this policy, but only with your explicit prior consent.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential Cookies — Required for basic website functionality (e.g., session management, quote form submissions). These cannot be disabled.
• Analytics Cookies — Help us understand how visitors interact with our website (e.g., via Google Analytics). Data collected is anonymized and aggregated.
• Marketing Cookies — Used to deliver relevant advertisements and track campaign performance. We use these only with your consent.

Managing Cookies: Most web browsers allow you to manage cookie preferences through browser settings. Disabling cookies may affect certain website functionality. For more information, visit aboutcookies.org.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods:

• Customer Account Data — Retained for the duration of your account plus 3 years after last activity, or as required for tax and accounting purposes (up to 7 years).
• Order & Manufacturing Records — Retained for a minimum of 7 years to comply with financial, tax, and legal record-keeping requirements.
• Submitted Design Files — Retained for up to 12 months from date of last order for re-order convenience. Customers are responsible for maintaining their own backups.
• Email Correspondence — Retained for up to 5 years from date of communication.
• Marketing Preferences — Retained until you withdraw consent or unsubscribe.

When data is no longer needed, we securely delete or anonymize it.

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it, including:

• Encryption — All data transmitted to and from our website is protected using TLS/SSL encryption (HTTPS).
• Access Controls — Access to customer data is restricted to authorized personnel on a need-to-know basis, protected by unique login credentials and multi-factor authentication where applicable.
• Secure Storage — Customer data and design files are stored on secure, access-controlled servers with firewalls and intrusion detection systems.
• Employee Training — Our team is trained on data privacy and security best practices.
• Third-Party Payment Security — Payment processing is handled by PCI-DSS compliant third-party processors. We do not store full credit card numbers on our servers.

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. If you become aware of a data breach, please contact us immediately at [email protected].

Our website may contain links to third-party websites, services, or applications that are not operated by us. This includes:

• Social media platforms (LinkedIn, Facebook, YouTube)
• Payment processor links (Stripe, PayPal)
• External resource links referenced in our blog or portfolio

We have no control over, and are not responsible for, the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website and services are not directed to, and we do not knowingly collect personal information from, individuals under the age of 18. If you believe that a minor has provided us with personal information, please contact us immediately at [email protected] and we will promptly delete the information.

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to Access — Request a copy of the personal information we hold about you.
• Right to Correction — Request correction of inaccurate or incomplete information.
• Right to Deletion — Request deletion of your personal information, subject to legal retention requirements.
• Right to Withdraw Consent — Withdraw consent for marketing communications at any time (via the unsubscribe link in any marketing email or by contacting us).
• Right to Object — Object to the processing of your information for certain purposes.
• Right to Data Portability — Receive your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. For data deletion requests, note that certain information may be retained as required by law.

3D Creation Systems may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes take effect immediately upon posting to this page.

We encourage you to review this page periodically for the latest information on our privacy practices. For significant changes, we will post a prominent notice on our website's homepage and update the "Effective" date at the top of this policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: