These terms govern your use of 3D Creation Systems' website, services, and manufacturing capabilities. Please read them carefully before placing an order or uploading files.
By accessing, browsing, or using the 3D Creation Systems website (3dcreationsystems.com) and any affiliated branded properties (including but not limited to quickpartsystems.com and imprinttechnologies.com), you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions ("Terms").
If you do not agree to these Terms, you are not authorized to use this website or any of our services. These Terms apply to all visitors, customers, and users of our services, whether or not you place an order.
3D Creation Systems is an operation of Direct Digital Manufacturing Services LLC, a Minnesota limited liability company headquartered in Minneapolis, Minnesota. We reserve the right to modify these Terms at any time without prior notice.
3D Creation Systems provides precision manufacturing services including, but not limited to:
Quotes provided by 3D Creation Systems are valid for 30 days from the date of issue unless otherwise stated in writing. Quotes are estimates based on information provided by the customer and may be revised if actual part geometry, volume, or specifications differ upon file review or physical inspection.
Submission of a quote request does not constitute an order. An order is only confirmed upon written (email) acknowledgment from 3D Creation Systems and receipt of any required deposit.
When you upload files (including but not limited to STL, STEP, STP, IGES, OBJ, 3MF, SLDPRT, F3D, IPT, DWG, SAT, and X_T formats) to 3D Creation Systems — whether through our website, email, FTP, or any other means — you represent and warrant that:
Customer Ownership: Customers retain ownership of their original design files and the physical parts manufactured from them.
Confidentiality: All files submitted to 3D Creation Systems are treated as confidential. We do not share, distribute, or use customer designs for any purpose other than fulfilling the customer's order without express written consent.
File Retention: Submitted files may be retained for a period of up to 12 months for re-order purposes. Customers are solely responsible for maintaining their own backups of original design files.
Order Confirmation: All orders require written confirmation. Once confirmed, production schedules are established based on current workload, material availability, and technology requirements.
Lead Times: Stated lead times are estimates and begin from the date of order confirmation and receipt of all required information (including payment or deposit, where applicable). 3D Creation Systems does not guarantee specific delivery dates unless explicitly agreed in writing as part of a rush or expedited production agreement.
Design Modifications: If, during production, it is discovered that a part cannot be manufactured as specified (due to wall thickness, tolerance, geometry, or material constraints), our engineering team will contact the customer to discuss modifications. Production may be paused until design changes are confirmed in writing.
Cancellations: Orders cancelled after production has begun may be subject to a cancellation fee covering material costs and labor incurred up to the point of cancellation. Custom or specialized orders (including nomenclature printing and medical-grade parts) may be non-refundable after certain production stages.
Minimum Orders: 3D Creation Systems reserves the right to establish minimum order quantities and minimum dollar thresholds for certain services.
Shipping Origin: All shipments originate from our manufacturing facilities in Minneapolis, Minnesota, or Denver, Colorado, depending on the facility from which the order is fulfilled.
Shipping Methods: We offer standard ground shipping, expedited shipping, and freight options. Shipping costs are calculated based on package dimensions, weight, destination, and service level, and are quoted separately unless included as part of a package price.
Risk of Loss: Risk of loss or damage to goods passes to the customer upon delivery to the carrier at our facility. We are not liable for delays, losses, or damages incurred during transit. Customers may elect to purchase third-party shipping insurance at checkout.
International Shipping: For orders shipped outside the United States, the customer is responsible for all customs duties, import taxes, VAT, and related fees. 3D Creation Systems is not responsible for parts seized or delayed by customs authorities.
Delivery Delays: While we make every effort to meet stated lead times, 3D Creation Systems shall not be liable for any damages or losses arising from shipping delays caused by carriers, weather, natural disasters, supply chain disruptions, or circumstances beyond our reasonable control.
Standard Terms: Net 30 days from invoice date for established customers with an approved credit account. First-time customers may be required to pay in full prior to production.
Deposit Requirements: 3D Creation Systems may require a deposit of up to 50% of the estimated order total for new customers, large orders, custom parts, or orders involving specialized materials or nomenclature printing.
Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), ACH bank transfers, and company checks for customers with approved credit terms.
Overdue Payments: Payments not received by the due date are subject to a late fee of 1.5% per month (18% APR) on the outstanding balance. 3D Creation Systems reserves the right to suspend production and shipment of orders for accounts with overdue balances.
Taxes: Applicable federal, state, and local taxes are the responsibility of the customer and will be added to invoices where required by law.
Quality Standards: All parts manufactured by 3D Creation Systems are inspected prior to shipment to verify they meet agreed-upon specifications. We are committed to delivering parts that conform to the tolerances, materials, and finishes described in your order confirmation.
Reprint Policy: If a part does not meet the agreed specification due to a manufacturing error on our part, we will, at our discretion, reprint the part(s) at no additional cost or issue a credit for the affected portion of the order. This does not cover:
Medical & Regulated Products: Parts produced for medical applications are manufactured to applicable tolerances and material specifications. However, customers are responsible for ensuring that parts are suitable for their intended medical use and comply with all applicable FDA, ISO, and regulatory requirements. 3D Creation Systems does not act as a licensed medical device manufacturer or regulatory submission representative.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 3D CREATION SYSTEMS AND DIRECT DIGITAL MANUFACTURING SERVICES LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES — ARISING OUT OF OR RELATED TO THE USE OF OUR WEBSITE, SERVICES, OR MANUFACTURED PRODUCTS.
IN NO EVENT SHALL 3D CREATION SYSTEMS' TOTAL LIABILITY FOR ANY SINGLE CLAIM OR SERIES OF RELATED CLAIMS EXCEED THE TOTAL AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC ORDER OR SERVICE GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the exclusion or limitation of certain damages. If such laws apply, some or all of the above limitations may not apply to you, and you may have additional rights.
3D Creation Systems collects and processes personal information (including name, company, email address, phone number, and billing/shipping information) solely for the purpose of fulfilling orders, communicating with customers, and improving our services.
We do not sell or share your personal information with third parties for marketing purposes. Your information may be shared with trusted service providers (such as payment processors and shipping carriers) strictly for order fulfillment purposes.
For full details on how we collect, use, and protect your data, please review our Privacy Policy.
3D Creation Systems reserves the right to terminate or suspend access to our website and services at any time, with or without cause, and with or without notice. Grounds for termination may include, but are not limited to:
Termination of an account or service does not relieve either party of obligations accrued prior to termination, including payment of outstanding invoices.
3D Creation Systems reserves the right to update or modify these Terms & Conditions at any time without prior written notice. Changes take effect immediately upon posting to this page.
Continued use of the website or our services after any change constitutes your acceptance of the revised Terms. We encourage customers to review this page periodically.
The date of the most recent revision is noted at the top of this page.
If you have questions about these Terms & Conditions, please contact us:
Our engineering team is ready to review your design files, answer questions about our manufacturing capabilities, and provide a detailed quote — typically within one business day.